At Neva Clothing, we are dedicated to delivering high-quality products and ensuring a smooth shopping experience for our customers.

Please read our refund policy carefully before making a purchase:

1. No Returns Policy

• We do not accept returns or exchanges on any products once purchased.
• All sales made on Neva Clothing are final.

2. Refunds (Only in Case of Defective or Wrong Product)

Refunds will be issued only under the following circumstances:

• You received a defective product (manufacturing defect).
• You received a wrong product (different from what you ordered).

3. Refund Request Procedure

If your order meets the above conditions:

• You must notify us within 48 hours of receiving the order.
• Provide your order number, details of the issue, and clear photos of the product.
• Once verified, we will process a refund to your original payment method within 7–10 business days.

4. No Refunds Will Be Provided If:

• The product is damaged due to mishandling after delivery.
• The customer simply changes their mind, dislikes the product, or orders the wrong size/color.
• The refund request is raised after 48 hours of delivery.

5. Shipping Costs

• Shipping charges (if applicable) are non-refundable.

Neva Clothing reserves the right to update this Refund Policy at any time. Any changes will be posted on our website.